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Family Promise of Waukesha County is seeking volunteers for a high level volunteer position in our new Community Shelter Program. Prospective volunteers are invited to an informational meeting on Thursday, March 9. Complete the inquiry form to get involved. See a description of the role below.
Summary
The Lead Volunteer will work as a pair (tandem) and will manage the Family Promise Community Shelter from 5-10pm. Each pair is required to select a minimum of two shifts per month. Ideally their shifts would be on a recurring day(s) each month. They will be in charge of and responsible for the shelter from 5-10pm. Their responsibilities will include providing care and support for the families, ensuring their safety and well-being; offering direction and monitoring the volunteers organization serving from 5-8pm.
Qualifications and Competencies
The Lead Volunteer should be a person who is:
compassionate and an active listener
organized
able to maintain clear and consistent boundaries
protects confidentiality
willing to hold firm (enforce) on expectations of families and volunteers
able to problem solve
flexible
reacts quickly
possesses a client first mentality
ethical
Previous experience which could be helpful might be direct customer service, volunteer management, staff supervision, or managing and motivating others, teaching or training,
Responsibilities/Functions
Touch base with FP Staff and log-book upon starting your shift
Work with volunteers to make sure dinner is served and on-time
Offer volunteers a brief orientation/plans for the evening
Make sure each family is present for dinner unless otherwise noted in the log book or by FP staff.
Touch base with each family and monitor their physical and emotional well-being
Monitor laundry schedule
Check computers in and out as needed
Encourage volunteers to engage with families in a respectful way and allows guests to decide their own level of interaction that evening.
Assist family with supplies they may need
Completes the log-book each night and notes any issues or concerns
Supervisory Responsibility
This position will offer direction to volunteers from community organizations.
Work Environment
This opportunity will take place in a shelter for families experiencing homelessness. It involves regular interaction with volunteers and clients. Distractions and interruptions will be a regular occurrence.
Physical Demands
The Lead Volunteer is required to talk and hear. Frequent standing; walking; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift and move up to 25 lbs.
Position Type/Expected Hours of Work
This is a volunteer position, a minimum of ten hours per month in the evening from 5-10pm.
Other Duties
Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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